Service Request Ticket - # 47634

Service Request Information

CONTACT Name Saurer, Juli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2012 08:51 AM
Department Student Health & Counseling Center Phone 88313
Location Email saurerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110342[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 20110342 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0082625 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B9:24:13

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jul 11, 2012 10:23 AM 
Task reassigned to Laven Voth.
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Laven Voth Jul 11, 2012 10:23 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jul 11, 2012 10:23 AM 
Updated Java and got the correct printer mapped. 
Now it's working fine.
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Emily Kavanagh Jul 02, 2012 08:51 AM 
Tom Bryer is needing to be able to get one to
NewSoft and it is saying that the computer needs
to update Java. He also needs to be able to print
to the printer in the Nurses Station. 
Juli Saurer
SaurerJ
V00194865
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