Service Request Ticket - # 47639

Service Request Information

CONTACT Name Willcott, Cameron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2012 10:11 AM
Department Athletics Phone 14219
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090596[Edit Inv] (opens in a new window) Bldg/Room AD 302C
Service Tag Description Dell 22inch P2210 Professional Widescreen Monitor
Serial No. CN0U828K7444598K193S Location John Potter II, Dir.-Media Relations & External Op
TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jul 02, 2012 04:08 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jul 02, 2012 04:08 PM 
Getting an error on the main executable. Rebooted,
it worked. User had problems with banner as well.
Found out a bunch of spyware was installed,
Malwarebytes was blocked. Uninstalled and
reinstalled Malwarebytes, found 14 issues,
resolved. Had to completely remove all Java,
installed 6.32 and updated Firefox from version 3
to 13.0.1. This stopped all errors and increased
cpu performance. Closed.
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Blake von Brockdorff Jul 02, 2012 10:32 AM 
Task reassigned to Blake von Brockdorff.
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Emily Kavanagh Jul 02, 2012 10:11 AM 
Cameron cannot open PDFs on his computer. He says
it gives him an error then shuts Adobe down.
"Adobe reader has encounter a problem and needs to
close" 
Willcott, Cameron
CWillcott11
Athletics 
00306968
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