Service Request Ticket - # 47640

Service Request Information

CONTACT Name Gatimu, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2012 10:37 AM
Department Education & Leadership Phone 88025
Location Email gatimum@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101494[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CN0U829K7287215IA10M Location PDR
TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jul 06, 2012 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jul 06, 2012 09:34 AM 
Updated Firefox, Flash, Silverlight, and
Shockwave. Fixed video issues. Showed user there
is a volume switch on her speakers, fixed Audio.
Closed
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Blake von Brockdorff Jul 05, 2012 01:15 PM 
left vm asking for availability. Did state I would
try her again tomorrow (Friday) morning as she
usually prefers mornings. I asked if she isn't
going to be there to call back and note this
ticket with her availability.
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Blake von Brockdorff Jul 02, 2012 12:33 PM 
Task reassigned to Blake von Brockdorff.
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Emily Kavanagh Jul 02, 2012 10:37 AM 
Margaret says that she cannot get videos to play
on her computer. She has tried both off of YouTube
and a DVD.
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