Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Jul 02, 2012 11:34 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101291 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B01JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, Adobe Acrobat Pro 10 WIN from P0083671; *TRANSFERRED TO W#20140282 for Debbie Kenyon Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384* Adobe Acrobat Pro(DC is latest version) from XXXX2014004507(subscription);
	Wired NIC	78:2B:CB:A1:23:43

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 02, 2012 03:27 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 02, 2012 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 02, 2012 03:27 PM	Restarted the computer, and now everything works. Her other applications were able to print before the restart, just not word. Hasn't restarted in a a while, so that was the problem.	Add Attachment
Emily Kavanagh	Jul 02, 2012 11:34 AM	Debbie is saying she cannot print. She can see the printers but when she sends what she wants to the printer nothing happens. She has tried two different printers in Todd Hall and neither would print. She has tried to print to TRI-Train TR-EarlyChild and neither one will print for her. She printed a lot on Friday to Train and everything was fine. Debbie Kenyon KenyonD 88293 Teaching research 00003283	Add Attachment