Service Request Ticket - # 47660

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2012 04:12 PM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2

TECHS Submitted by Blake von Brockdorff Contact bvonbrockdorff@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jul 03, 2012 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jul 02, 2012 04:42 PM 
***outgoing email***
Brian,

I have completed the re-image of the Mac, and I
will have it up at the front desk for you to be
able to pick up at your convenience between 8a-5p.
Please try and log on before you leave if you can
so we can insure the issue is solved. If you would
email me back and let me know if it works, I would
appreciate it.

Thank you,
Blake
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Blake von Brockdorff Jul 02, 2012 04:12 PM 
User is unable to log in to this computer. No
local profiled exists. User can successfully log
in to windows computers, and now, other macs on
campus. Changed password via account lookup, no
change. Dave Mc re-ran user creation script, no
change. Reimaging mac to see if it was an OS issue.
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