Service Request Ticket

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CONTACT	Name	Kuletz, Elayne	Date	Jul 03, 2012 08:13 AM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101414 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C17FHBZZDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771
	Wired NIC	C8:2A:14:1D:6D:6E
	Wireless NIC	10:9A:DD:A6:3C:FA
	Bluetooth NIC	44:2A:60:D7:F6:52

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 05, 2012 01:50 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 05, 2012 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 05, 2012 01:50 PM	Installed and she is extremely happy with her new setup	Add Attachment
Laven Voth	Jul 03, 2012 01:33 PM	Called and emailed Elayne, for available times to come and install.	Add Attachment
Tricia Flaherty	Jul 03, 2012 11:35 AM	**This is an email** Elayne and Sandy, I have some good news on the Filemaker Pro 11 licensing. It is cross platform so we can transfer it from the PC to MAC. I have updated your service request with that information and a tech should be able to take care of that install for you. Tricia Flaherty	Add Attachment
Tricia Flaherty	Jul 03, 2012 11:01 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jul 03, 2012 10:58 AM	Elayne is licensed for FileMaker Pro 11 on P0082550(DEP group license)and it is Platform transferable(so good for MAC or WIN) T:\FileMaker\FileMaker Pro\Filemaker Pro 11	Add Attachment
Megan Thibeault	Jul 03, 2012 09:00 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Emily Kavanagh	Jul 03, 2012 08:13 AM	**This is an email** Hello! My office manager has kindly offered to purchase a new Mac license for me for Filemaker Pro 11 as I have recently switched to a new machine. I do not know for sure if the purchase order was finalized yesterday, but I thought I'd do my part and put in a request with you guys to have it installed on my machine. Thanks! Have a great week, Elayne -- Elayne Kuletz Instructional Design Coordinator Division of Extended Programs Western Oregon University kuletze@wou.edu	Add Attachment