Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Christopher	Date	Jul 03, 2012 12:05 PM
	Department	Admissions Office	Phone	88594
	Location		Email	jonesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080683 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FK134J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069163 installed as Office Pro 2003
	Wired NIC	00:21:70:55:AD:A0

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 05, 2012 10:34 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 05, 2012 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 05, 2012 10:34 AM	Switched the monitor, they were borrowing an old one from SEP. Their station is up and running now.	Add Attachment
Emily Kavanagh	Jul 03, 2012 12:05 PM	Christopher,is looking for a monitor that is compatible with computer 20080683. It will be used for office work in the Academic Programs and Support Center. Christopher Jones Admissions JonesC 00186725	Add Attachment