Service Request Ticket - # 47672

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2012 02:08 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101446[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44SVJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED to new CPU W#20141150 SR59555 MAR2016: Adobe Acrobat Pro 10 WIN and DreamWeaver CS5.5 WIN from P0071871

Wired NIC 78:2B:CB:A6:5E:FE

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jul 03, 2012 03:09 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Blake von Brockdorff Jul 03, 2012 03:09 PM 
Removed java 7.4 and installed 6.32. Works
 Add Attachment
Blake von Brockdorff Jul 03, 2012 02:43 PM 
Task reassigned to Blake von Brockdorff.
 Add Attachment
Emily Kavanagh Jul 03, 2012 02:08 PM 
The computer at the Ref Desk is having an error
between Banner and Java. They aren't sure if it's
just this computer or if it's all of them but they
tried both Firefox and IE.
Add Attachment