Service Request Ticket - # 47684

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2012 02:28 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090124[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM1CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:D6

TECHS Submitted by Blake von Brockdorff Contact bvonbrockdorff@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jul 16, 2012 04:59 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jul 16, 2012 04:59 PM 
Finished imaging, returned. All fine.
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Blake von Brockdorff Jul 16, 2012 11:50 AM 
Replaced power supply, everything works again. The
system isn't booting to the HD, keeps rebooting
when it begins windows, re-imaging.
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Blake von Brockdorff Jul 05, 2012 02:28 PM 
Station B7 in the lab won't start. Flashes the
diagnostic light "3" whenever the power button is
pressed. This is a motherboard failure code. Adam
warrantied the motherboard, same issue after swap
out. The only thing left remaining is the power
supply. I will have Adam warranty the power supply
when he returns from vacation.
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