Service Request Ticket - # 47693

Service Request Ticket - # 47693

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 06, 2012 10:09 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080684 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	HK134J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069163 installed as Office Pro 2003
	Wired NIC	00:21:70:55:AD:A6

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Tracking

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Jul 06, 2012 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jul 06, 2012 11:28 AM	20080684 Didn't have Sophos installed. Ran Malwarebytes to remove some minor issues, installed sophos and did a quick scan. Ran Windows Update, installed several updates from there. Updated Firefox, Flash, Shockwave, Java to 6.32, and Reader. Was running office 2003, licensed for 2007, installed that per user request. Did not grant admin rights as they weren't needed for anything other than updates. 20080683 Hadn't been booted in nearly 2 years. Uninstalled a lot of Malware and ran Malwarebytes to remove the rest. Updated same software as above, ran Windows Updates, and updated sophos. Also had to install a mouse as the mouse was missing. Did not grant admin rights as they were just needed for updates.	Add Attachment
Megan Thibeault	Jul 06, 2012 11:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emily Kavanagh	Jul 06, 2012 10:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jul 06, 2012 10:12 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Megan Thibeault	Jul 06, 2012 10:09 AM	Contact Info: 88211 (Admissions) Name:Samrid	Add Attachment Public
Megan Thibeault	Jul 06, 2012 10:09 AM	Samrid is a student in Admissions that needs Admin Rights to update these two computers. Needing these updates: Java update Browser System Flash 20080684 20080683	Add Attachment