Service Request Ticket

Service Request Information

CONTACT	Name	Ambrose, Danielle	Date	Jul 09, 2012 08:37 AM
	Department	Education & Leadership	Phone	88187
	Location		Email	ambrosed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091286 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53M0km1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F4:DC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Laven Voth	Jul 09, 2012 10:07 AM	Task reassigned to Self Resolved.	Add Attachment
Laven Voth	Jul 09, 2012 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 09, 2012 10:07 AM	Went over there, and she said it was the Java update that was causing it. But she said that a coworker already helped her and fixed it.	Add Attachment
Emily Kavanagh	Jul 09, 2012 08:37 AM	Danielle is getting FMR 92095 Error when trying to get into Banner. The last time she was here was t he 3rd and it was working just fine. She can't log into Banner at all.	Add Attachment