Service Request Ticket - # 47705

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2012 10:09 AM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN7CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:A0

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 09, 2012 12:52 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 09, 2012 12:52 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 09, 2012 12:52 PM 
Laven and I worked on computer.  Firefox and flash
were updated to latest versions.  Java was updated
to 6_32.  Louann is a new employee and her first
day is today.  She did not yet have access to
Banner.  I gave her Faye's number so she could
check on the status of her Banner privileges.
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Emily Kavanagh Jul 09, 2012 10:09 AM 
Louann Brant is new at ODS and needs her computer
set up for her. She needs to be made an admin on
the computer as well as she is having issues with
Banner.
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