Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Jul 09, 2012 02:58 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091462 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AU5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.7 (LION)	Software	Microsoft Office for Mac 2008 from P0075359, Upgrade to OS10.7 Lion from P0081770(stock) JULY2012
	Wired NIC	34:15:9E:1E:C2:E8
	Wireless NIC	D8:30:62:58:54:BF
	Bluetooth NIC	64:B9:E8:ED:5D:90

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 11, 2012 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 11, 2012 10:48 AM	Installed, delivered. Made a local account for the intern, and gave instruction about having to download xcode himself, due to apple ID.	Add Attachment
Laven Voth	Jul 10, 2012 03:47 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 10, 2012 03:16 PM	Replaced the computer with loaner, and am now upgrading lion onto the old station imac	Add Attachment
Tricia Flaherty	Jul 09, 2012 03:00 PM	They will needed a spare imac(W#2007) for temporary loaner use at their front desk check-in station until they get this W#2009 imac with 10.7 back from the student intern (let me know if you need help locating a spare iMac station.)	Add Attachment
Tricia Flaherty	Jul 09, 2012 02:58 PM	Writing Center wants to upgrade the operating system on this imac desktop and download Xcode(from App store/free) so that a student intern can do programming work off site with this station. They may also need a local account(not on campus profile) with admin privileges for this student to use the desktop while off campus Installer can be found at: T:\5. Mac Software\Mac OS\OS 10.7	Add Attachment