Service Request Ticket - # 47717

Service Request Information

CONTACT Name Keithley, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2012 09:06 AM
Department Student Health & Counseling Center Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060461[Edit Inv] (opens in a new window) Bldg/Room SHCC 220
Service Tag Description HP LaserJet 425DTN Printer #Q5403A#ABA
Serial No. CNGXK05867 Location Peer mentors

Model Q5403A Hostname healthcenter.wou.edu
Notes duplexing and two 500 sheet paper trays IP:140.211.64.41 Ink/Toner Refill

Wired NIC 00:14:38:DB:72:37

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 13, 2012 09:13 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Aug 13, 2012 09:13 AM 
Went and talked with them.  The issue is jumping
around from user to user.  This isn't a campus
issue.  It is an issue with the software.
 Add Attachment
Laven Voth Jul 10, 2012 10:43 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Emily Kavanagh Jul 10, 2012 09:06 AM 
Neither Paula or Diane at the student health
center can't print from printer 20060461[Edit Inv] with the
software Nuesoft Xpress. They can print with other
software just not Nuesoft. They were able to print
just fine yesterday just not today. When they try
to print it says Printer not accepting jobs. 
88396
Add Attachment