Service Request Ticket - # 47721

Service Request Information

CONTACT Name Marsaglia, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2012 11:00 AM
Department Computer Science Division Phone 88991
Location Email jcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110720[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag 36BGDS1 Description Dell Latitude E6520, Intel Core i5-2520M, 2.50GHz
Serial No. 36BGDS1 Location Computer Science Division

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Unknown Software bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0085122

Wired NIC D4:BE:D9:2E:E8:14


Wireless NIC 8C:70:5A:3F:BD:8C


Bluetooth NIC 9C:B7:0D:EC:D8:E3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 16, 2012 10:26 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Adam Wehner Aug 16, 2012 10:26 AM 
Computer is done and was delivered to Portia.
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Adam Wehner Aug 14, 2012 03:26 PM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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Adam Wehner Aug 14, 2012 03:26 PM 
Laptop is done and ready to be picked up.
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Adam Wehner Jul 30, 2012 10:22 AM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Jul 30, 2012 10:22 AM 
New one is on order.
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Tricia Flaherty Jul 10, 2012 11:01 AM 
He turned this in last Tuesday and I am handing 
it off to you for Dell repair quote on new 
screen, Contact Portia for index to charge to.  
John has a loaner from other person in his dept 
until this is fixed but would like to get it 
repaired soon
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