Service Request Ticket - # 47729

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2012 04:21 PM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080204[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP83200Y2PR Location Anna Hedrick

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:1F:F3:D1:F5:CC


Wireless NIC 00:1F:5B:D0:29:3F


Bluetooth NIC 00:1F:F3:AD:DE:7F

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jul 12, 2012 02:56 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jul 12, 2012 02:56 PM 
Teamviewerd in and gave her admin rights and ran
updates.
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Laven Voth Jul 12, 2012 02:11 PM 
Task reassigned to Laven Voth.
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Laven Voth Jul 12, 2012 02:11 PM 
Sent instructions for setting up Team Viewer so I
can make check for admin privileges, and make the
user an admin if necessary.
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Laven Voth Jul 11, 2012 11:56 AM 
Emailed asking for specific error that was
happening, may be non-admin problem.
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Emily Kavanagh Jul 10, 2012 04:21 PM 
****This is an email****
Hi, Anna's computer will not allow her to run
updates. I have access to all our Eugene computers
so I can run them, but even when I log in as me, I
cannot run the updates either. Needed updates
include System, Office, Adobe Reader, Firefox.

Machine details:
WOU # 20080204[Edit Inv]
IP: 128.223.105.164
User: hetricka (Anna Hetrick)
Location: TRI Eugene

Let me know if I can assist you in solving this...

Don



Donald Hood
Project Coordinator
Center on Brain Injury Research and Training 
Teaching Research Institute
99 W. 10th Ave., Suite 370
Eugene, OR 97401
541-346-0535
hoodd@wou.edu
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