Service Request Ticket - # 47732

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2012 08:36 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110241[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Dell Professional P2210 22-inch WFP Monitor
Serial No. CN06H6FX74445162DTLL Location PDR
TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 11, 2012 09:01 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 11, 2012 09:01 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 11, 2012 09:01 AM 
"Alot" toolbar didnt install an app on the
computer.  App was not found in either Programs
and Features or the registry.  Instead, it was
added as an extension on Firefox.  To clean, I had
to go to Add Ons > Extensions and I could delete
the toolbar from there.  Toolbar was most likely a
virus making application loading very slow.
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Emily Kavanagh Jul 11, 2012 08:36 AM 
Somehow downloaded a tool bar in Fire fox. He says
the tool bar is called A lot. He thinks it is
making pages load slow and 'weird'. He has moved
to IE since that doesn't have the tool bar, but he
is not sure how to delete this tool bar. He tried
to go to uninstall and that does nothing.
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