Service Request Ticket

Service Request Information

CONTACT	Name	Bergeland, Melissa	Date	Jul 11, 2012 02:45 PM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	ineckm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100684 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW84CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.
	Wired NIC	BC:30:5B:D3:37:A2

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 16, 2012 02:23 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 16, 2012 02:23 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 16, 2012 02:23 PM	Somehow her account got moved to student OU, so J would auto unmap on login. Fixed.	Add Attachment
Lori Burgeson	Jul 13, 2012 10:31 AM	She is not here today, so she has scheduled some time Monday to look into the issue.	Add Attachment
Emily Kavanagh	Jul 11, 2012 02:45 PM	**This is an email** I had access to my J drive last week but as of yesterday (and I don't think I looked Monday) I can not access my J drive. Any ideas on where to locate the J drive it has disappeared? Thanks-- Melissa Ineck Program Coordinator \| Health & Wellness Center Western Oregon University 345 N. Monmouth Ave \| Monmouth, OR 97361 \| HWC Rm. 108 Office: (503)838-8860 \| Fax: (503)751-4173 \| ineckm@wou.edu	Add Attachment