Service Request Ticket - # 47741

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 12, 2012 08:12 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100786[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV504552 Location PDR

Model P8860/DN Hostname apsc2.wou.edu
Notes 140.211.64.14 Metered Pin:9483 PAGEPACK Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:4A:ED

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 12, 2012 03:07 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 12, 2012 03:07 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 12, 2012 03:07 PM 
Richard checked the print queues and nothing was
waiting.  He sent test prints to the printer. 
Laven and I checked the printer and as we were
checking, there was a class in there.  The
students were successfully printing to the printer
and Richard's test prints were on the printer. 
Everything is working as it should.
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Lori Burgeson Jul 12, 2012 08:32 AM 
Task reassigned to Adam Wehner.
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Emily Kavanagh Jul 12, 2012 08:12 AM 
The printer in room 108 of the library is printing
out old documents. Adam went to remap the printers
yesterday and the one they were having a problem
with is fine. But now printer 20100786[Edit Inv] is printing
out old print jobs from weeks ago.
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