Service Request Ticket - # 47742

Service Request Ticket - # 47742

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Service Request Information

CONTACT	Name	Killip, Scott	Date	Jul 12, 2012 08:24 AM
	Department	Advancement & Foundation	Phone	88151
	Location		Email	killips@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090934 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvj3ql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:57:F1

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Aug 09, 2012 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 09, 2012 02:44 PM	Was typing "krusty.wou.edu" and it wouldnt let him add a printer outside the local network. Just doing //krusty worked fine.	Add Attachment
Lori Burgeson	Aug 09, 2012 01:51 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Lori Burgeson	Aug 09, 2012 01:50 PM	Status changed from (5) Completed to (3) Order in Process	Add Attachment
Lori Burgeson	Aug 09, 2012 01:50 PM	**This is an email** Dear UCS --- This machine is returned (from Service Request #47742) and is running, however, we continue to experience issues with the computer. We can login and run \\krusty.wou.edu\, see the available printers, but can't add any of them. When I go full manual install on printer the Windows Update fails and when I finally got printer added, it is complaining of network issues. Bottom line: It's not right. contact Scott Killip or Sandy Newland or Cara Thank You. Scott	Add Attachment
Laven Voth	Jul 23, 2012 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 23, 2012 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 23, 2012 01:25 PM	Delivered and set up	Add Attachment
Lori Burgeson	Jul 23, 2012 09:18 AM	Hard drive was replaced Friday afternoon and computer was given back to Laven for imaging.	Add Attachment
Lori Burgeson	Jul 20, 2012 06:47 AM	I ordered a new hard drive. Should be here by Monday at the latest.	Add Attachment
Lori Burgeson	Jul 12, 2012 10:27 AM	HD dead. Adam is replacing part.	Add Attachment
Emily Kavanagh	Jul 12, 2012 08:24 AM	**This is an email** Dear UCS --- We have a PC in The Cottage (room 104) with no boot image. I checked for external drives, CDs left in the tray, and found nothing. I started it three times, and receive passing diagnostics and then black screen, white text No boot device available -- WOU# is 20090934 contact Scott Killip or Sandy Newland Thank You.	Add Attachment