Service Request Ticket - # 47747

Service Request Information

CONTACT Name Elder, Nathaniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 12, 2012 10:52 AM
Department Library & Media Services Phone 88898
Location Email eldern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101469[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 452VJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959; TRANSFER to new CPU W#20141143 SR59528 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC 78:2B:CB:A6:5C:06

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 12, 2012 01:13 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Jul 12, 2012 01:13 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jul 12, 2012 01:13 PM 
Malwarebytes found 7 risks.  All were deleted. 
Updated Flash and Firefox.  Nathaniel logged in
and checked programs that were not running and
everything was working again.  He will contact UCS
again if he notices programs malfunctioning.
 Add Attachment
Emily Kavanagh Jul 12, 2012 10:52 AM 
When he opens his email it crashes. He is using
IE, sometimes it will let him open his emails
sometimes it will open it and then close the whole
browser randomly. He is also having a hard time
connecting to OCLC Connection he "OCLC Connection
has stopped working windows is looking for a
solution to the problem"  When he tries fire fox
for his email is says "Some WOU mail features have
failed to load do to an internet connectivity
problem"
Add Attachment