Service Request Ticket

Service Request Information

CONTACT	Name	Poulin, Gregory	Date	Jul 12, 2012 11:19 AM
	Department	Creative Arts	Phone	88241
	Location		Email	pouling@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac 21.5 inch, 3.2GHz Intel Core i3
	Serial No.	QP02715RDB7	Location	PDR
	CPU	Intel Core i3(3.2GHz, 4MB L3)
	OS	Unknown	Software	Microsoft Office Mac 2008 License from P0076811, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--shared with loaner laptop W#20081111
	Wired NIC	C4:2C:03:0E:DA:96
	Wireless NIC	D8:30:62:57:0D:58
	Bluetooth NIC	7C:6D:62:9D:09:B2

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 31, 2012 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 31, 2012 04:24 PM	Lori delivered	Add Attachment
Laven Voth	Jul 27, 2012 03:36 PM	Also installed Adobe CS5	Add Attachment
Laven Voth	Jul 25, 2012 09:24 AM	Apple sent a person, and the HDD is fixed. Called Greg and left a VM; ready to take back to him	Add Attachment
Laven Voth	Jul 17, 2012 04:26 PM	Called apple care, they are setting up an on-sight repair. They are supposed to call back with more details tomorrow.	Add Attachment
Laven Voth	Jul 13, 2012 09:08 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 13, 2012 09:08 AM	Emailed back saying 11:30 today	Add Attachment
Laven Voth	Jul 12, 2012 03:47 PM	Left VM, and also emailed him asking for is availability.	Add Attachment
Emily Kavanagh	Jul 12, 2012 11:51 AM	ext 88241	Add Attachment
Emily Kavanagh	Jul 12, 2012 11:19 AM	Gregory says his computer, it's a MAC, isn't booting up. He says when he turns it on he gets the gray screen and the "spinny thing" and that's all it does. This was a problem that we looked into 3-4 months ago start of spring term. He said the computer worked fine yesterday.	Add Attachment