Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Jul 13, 2012 10:39 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100754 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	7BXG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2007 from P0079246,[TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studio v8 and Snagit v12 from VISA2014004083, Adobe Acrobat Pro v9 WIN from P0076844], IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697
	Wired NIC	5C:26:0A:3E:3D:B9
	Wireless NIC	58:94:6B:FD:7F:3C
	Bluetooth NIC	1C:65:9D:F5:46:CD

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 13, 2012 11:15 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 13, 2012 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 13, 2012 11:15 AM	Skype installed a plugin that is compatible with chrome. I disabled it and the problem was resolved	Add Attachment
Emily Kavanagh	Jul 13, 2012 10:39 AM	Is having issues between skype and google chrome. She said she is getting weird errors and programs are shutting down. It sounds more like she virus then an issue with the programs	Add Attachment