Service Request Ticket

Service Request Information

CONTACT	Name	Ni, Fran	Date	Jul 16, 2012 12:53 PM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111116 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	CBW5GS1	Description	Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
	Serial No.	cbw5gs1	Location	loan'd Thewd
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Ultimate	Software	MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183
	Wired NIC	D4:BE:D9:39:65:1A
	Wireless NIC	8C:70:5A:76:31:40
	Bluetooth NIC	9C:B7:0D:EE:E7:E7

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 09, 2012 01:45 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Aug 09, 2012 01:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 09, 2012 01:45 PM	Laptop is ready to be picked up. New ticket was created - 47988	Add Attachment
Lori Burgeson	Aug 06, 2012 10:47 AM	Needs more time. Has not been able to transfer everything yet.	Add Attachment
Megan Thibeault	Jul 18, 2012 10:41 AM	Fran will be in her office all day today besides lunch at 12.	Add Attachment
Laven Voth	Jul 17, 2012 03:23 PM	I have the laptop back here with me, I left a VM so when she is in I can run it over there so she can get her files.	Add Attachment
Emily Kavanagh	Jul 16, 2012 12:53 PM	Fran needs files from her old laptop. We had to replace her laptop and she didn't get all the files off of her old one that she needs. She doesn't remember the name for the tech that helped her but she said it was closed around June 20th	Add Attachment