Service Request Ticket - # 47771

Service Request Information

CONTACT Name Schalock, Mark D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2012 02:37 PM
Department The Research Institute Phone 88777
Location Email schalom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100341[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag HM3TZN1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. HM3TZN1 Location was Mark Schalock

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 installed as 2007 from P0077589, SPSS Statistics v21 WIN64 Std authorized user from P0086884 T:\Spss\SPSS21StatisticsSTD_AuthUser\TRI-ShalockP0086884

Wired NIC 5C:26:0A:15:62:70


Wireless NIC 00:27:10:B2:02:80


Bluetooth NIC 5C:AC:4C:FD:D2:15

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jul 16, 2012 04:09 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Jul 16, 2012 04:09 PM 
Malware related.  Was eligible for win7 upgrade,
so we did that, and now its working fine.
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Laven Voth Jul 16, 2012 03:16 PM 
Task reassigned to Laven Voth.
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Emily Kavanagh Jul 16, 2012 02:37 PM 
Mark cannot connect to to any of the web browser.
He gets an error saying that it cannot display the
webpage. Both IE and Firefox are doing this. Just
happened this morning.
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