Service Request Ticket

Service Request Information

CONTACT	Name	Schalock, Mark D.	Date	Jul 17, 2012 09:07 AM
	Department	The Research Institute	Phone	88777
	Location		Email	schalom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100341 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	HM3TZN1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	HM3TZN1	Location	was Mark Schalock
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 installed as 2007 from P0077589, SPSS Statistics v21 WIN64 Std authorized user from P0086884 T:\Spss\SPSS21StatisticsSTD_AuthUser\TRI-ShalockP0086884
	Wired NIC	5C:26:0A:15:62:70
	Wireless NIC	00:27:10:B2:02:80
	Bluetooth NIC	5C:AC:4C:FD:D2:15

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 17, 2012 09:27 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 17, 2012 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 17, 2012 09:27 AM	I rebooted the computer and it worked. Must have been hung up on shutdown.	Add Attachment
Emily Kavanagh	Jul 17, 2012 09:07 AM	Got updated to Windows 7 Now his computer won't load. It has a blue screen says please wait and has the little spinning thing. He hasn't even been able to log in. Says it's been doing that for 20 mins.	Add Attachment