Service Request Ticket

Service Request Information

CONTACT	Name	Calef, Amber	Date	Jul 17, 2012 11:31 AM
	Department	Advancement & Foundation	Phone	88820
	Location		Email	calefa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081139 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	BZQ75J1	Location	ITC 009 ( From TODD Grant Management Office )
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742
	Wired NIC	00:24:E8:18:F0:BB

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 17, 2012 01:57 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 17, 2012 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 17, 2012 01:57 PM	Malware bytes took care of it.	Add Attachment
Emily Kavanagh	Jul 17, 2012 11:31 AM	She leaves at noon but she will leave her computer up and office unlocked	Add Attachment
Emily Kavanagh	Jul 17, 2012 11:31 AM	Amber is pretty sure she has spyware on her computer. She has been getting errors saying that she does. This just happened not even an huor ago,	Add Attachment