Service Request Ticket - # 47789

Service Request Ticket - # 47789

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Jul 18, 2012 10:51 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090513 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727QFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:FF:4A

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 25, 2012 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 18, 2012 01:28 PM	**This is an email** Actually, my reluctance was not to changing over to Windows 7, but in updating from 2003 Word & Excel to 2007. Any helps or tutorials with regards to that? Debbie	Add Attachment
Megan Thibeault	Jul 18, 2012 01:03 PM	**This is an email** Debbie, I let Dale know and he will be in contact with you on what day and time works best with his schedule. Dale would like you to be there for the beginning and at the end to make sure that everything is in place correctly. We can also make sure that your word and excel are updated. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 18, 2012 01:00 PM	**This is an email** The afternoons would work better for me so if you want to do it already this week, Thurs. or Fri afternoon would be good. Would it be a good idea for me to stick around while that's being done? Also, I need to have my WORD & EXCEL programs updated from 2003 to 2007 - is that part of the same process? Debbie	Add Attachment
Megan Thibeault	Jul 18, 2012 10:52 AM	**This is an email** Debbie, As of right now the TRC would be the best resource for any tutorials/manuals for Windows 7. We have a tech that will be working on a tutorial for Windows 7, so once completed I can make sure that you have access to that. What times would work best for you to do this upgrade? This process normally takes a few hours to complete. Thanks, Megan	Add Attachment
Megan Thibeault	Jul 18, 2012 10:51 AM	**This is an email** Yes.....reluctantly......... Are there any tutorials/manuals, whatever, that would help with all the questions I'm bound to encounter? Debbie On Wed, Jul 18, 2012 at 10:26 AM, Megan Eichler wrote: Hi Debbie, We are working on computer stations that are eligible for an upgrade to Windows 7 for the operating system and we wanted to check with you and see if you were interested in having your station (W#20090513) upgraded to Windows 7 (no cost to your department). If so, if you could you just let me know, we'll work on making this happen for you. Thanks, Megan Eichler	Add Attachment