Service Request Ticket - # 47791

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2012 11:48 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081033[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. MY91G240N1 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 00:23:7D:99:FB:AE

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 01, 2012 10:10 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Aug 01, 2012 10:10 AM 
The printer has a few gears in it that blew up.  I
let her know that she would need a new printer and
also let Kimber know so that she could order one.
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Laven Voth Jul 18, 2012 01:54 PM 
Task reassigned to Adam Wehner.
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Emily Kavanagh Jul 18, 2012 11:48 AM 
Chloe says her printer is saying it has a paper
jam and it keeps jamming. The paper is not feeding
right she thinks. She looked on line how to fix it
but it didn't seem to help.
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