Service Request Ticket - # 47814

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2012 10:38 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091091[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. JWF61M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as 2007 from P0074957

Wired NIC 00:26:B9:D1:7F:47


Wireless NIC 00:23:14:65:12:B8


Bluetooth NIC 70:F1:A1:51:49:A6

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 27, 2012 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 19, 2012 10:41 AM 
****This is an email****
Any files currently on the machine and desktop I
would want to make sure I don't lose, but nothing
else I am aware of.

Gary
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Megan Thibeault Jul 19, 2012 10:38 AM 
****This is an email****
Gary,

That will be great, are there any bookmarks that
you need moved over
or anything user specific that you want to keep?

Thanks,
Megan

On Thu, Jul 19, 2012 at 10:28 AM, Gary Dukes
 wrote:
> Still fine.  I can bring it over tomorrow if
this works.
>
> Gary
>
> On Thu, Jul 19, 2012 at 10:22 AM, Megan Eichler
 wrote:
>>
>> Gary,
>>
>> Sorry I should of clarified this better, it is
a dell laptop.
>>
>> Thanks,
>> Megan
>>
>> On Thu, Jul 19, 2012 at 10:19 AM, Gary Dukes
 wrote:
>> > I don't see this number at any of our
workstations.  Is this a desktop?
>> >
>> > Gary
>> >
>> > On Thu, Jul 19, 2012 at 10:01 AM, Megan
Eichler 
>> > wrote:
>> >>
>> >> Hi Gary,
>> >>
>> >> We are working on computer stations that are
eligible for an upgrade
>> >> to Windows 7 for the operating system and we
wanted to check with you
>> >> and see if you were interested in having
your station (W#20091091)
>> >> upgraded to Windows 7 (no cost to your
department).
>> >>
>> >> If so, if you could you just let me know,
we'll work on making this
>> >> happen for you.
>> >>
>> >> Thanks,
>> >>
>> >> Megan Eichler
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