Service Request Ticket

Service Request Information

CONTACT	Name	EXC, ASWOU	Date	Jul 19, 2012 01:25 PM
	Department	ASWOU	Phone	88555
	Location		Email	aswoupresident@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071252 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	316774	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade from P0086167 JULY2012, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:7C:AF:2D

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 19, 2012 04:45 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 19, 2012 04:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 19, 2012 04:45 PM	Done and done	Add Attachment
Lacey Davis	Jul 19, 2012 01:25 PM	4 stations need to have RAM added W# 20071252, W# 20071253, W# 20071254, W# 20071255. Only 4 are getting RAM because one of them already got more added to it. 5 stations need to upgrade to windows 7 and office 2007, W# 20071250, W# 20071252, W#20071253, W#20071254, W#20071255. The equipment is located on the shelf across from the restroom in ITC 009.	Add Attachment