Service Request Ticket - # 47835

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2012 11:20 AM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Jul 20, 2012 04:53 PM 
Task reassigned to Laven Voth.
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Laven Voth Jul 20, 2012 04:53 PM 
Task reassigned to Laven Voth.
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Laven Voth Jul 20, 2012 04:53 PM 
Made him a mobile account, should work now.
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Laven Voth Jul 20, 2012 03:06 PM 
Asked richard about making him a local account,
and I called and left him a VM for a time to do that.
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Emily Kavanagh Jul 20, 2012 11:20 AM 
Can't log onto the computer when he takes the
computer off campus. She says it's running on
campus just fine but when he tries to log in off
campus he can't. He said it does the same thing it
did earlier
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