Service Request Ticket - # 47838

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2012 01:16 PM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091021[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 4VK9RL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VK9RL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:08


TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Aug 01, 2012 12:00 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Aug 01, 2012 12:00 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 01, 2012 12:00 PM
Computer was delivered and set up.  It is not
networked.  Make sure she could login successfully
and access what she needed.
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Lori Burgeson Jul 31, 2012 02:04 PM
Left VM
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Lori Burgeson Jul 30, 2012 08:35 AM
Adam replaced processor.
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Lori Burgeson Jul 30, 2012 08:35 AM
Task reassigned to UCS Tech.
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Laven Voth Jul 23, 2012 10:50 AM
Task reassigned to Adam Wehner.
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Laven Voth Jul 23, 2012 10:50 AM
Bad motherboard, given to Adam to warranty 
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Laven Voth Jul 20, 2012 04:54 PM
Error code 2-3-4  I brought it back, it's sitting
in the tech area
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Laven Voth Jul 20, 2012 02:03 PM
Left VM
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Emily Kavanagh Jul 20, 2012 01:16 PM
****This is an email****
Dear Help Desk,

My lab PC (Dell Optiplex 960, WOU ID 20091021)
gives me blinking yellow lights (the 2, 3 and 4
light up next to the on/off button) when I turn it
on.  I have verified that the monitor is fine.  I
would either like to have it fixed OR possibly
replaced, given that it has been 3 years since it
was upgraded so it should be about time for its
rotation.  Luckily, this is not my "normal"
computer and everything that is on it is backed
up, so I am not freaking out.  But I do use it and
would like to have it functional when you can get
to it.

I'll be in quite a bit in the next couple of
weeks, so hopefully we can come up with a time
that works for one of your technicians to stop by.

Karen

-- 
Karen Haberman
Associate Professor, Biology
Natural Sciences Building
345 Monmouth Ave. N.
Monmouth, OR  97361
(503)838-8478
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