Service Request Ticket - # 47852

Service Request Information

CONTACT Name Ettel, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2012 10:24 AM
Department The Research Institute Phone 5413460583
Location Email sould@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091094[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag 8XF61M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 8XF61M1 Location Debbie Ettel

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075227, IBM SPSS Statistics 18 base and SPSS AMOS 18 from P0075248 originally added Missing Values and latest renewal on P0085339(7/1/2012 to 6/31/2013)

Wired NIC 00:26:B9:CC:27:BF


Wireless NIC 00:23:14:64:F6:C4


Bluetooth NIC 70:F1:A1:51:49:C7

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Feb 20, 2013 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 20, 2013 02:25 PM 
Computer was upgraded to Windows 7 and SPSS with
missing values was installed.  Transferred all
locally saved files/folders back over to computer.
 Tested many documents (SPSS, PPT, Excel, Word) to
make sure everything would open and work properly.
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Dale Goodell Feb 14, 2013 10:05 AM 
Task reassigned to Lori Burgeson.
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Megan Thibeault Jul 23, 2012 10:25 AM 
****This is an email****
Debbie,

Dale will be in contact with you to schedule a
date for your upgrade.

Thanks,
Megan
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Megan Thibeault Jul 23, 2012 10:24 AM 
****This is an email****
HI Megan,
 I would like to have my laptop system upgraded
[Debbie Ettel's station (w#20091094) is eligible
for upgrading to Windows 7]. I'd like to work out
a date and time that I could come up to Monmouth,
have the laptop upgraded while I stay at Monmouth
and work, and then take the laptop home with me
later that same day. Would this be possible? If
so, can you tell me dates that my laptop could be
worked on?

Thanks
Debbie
541-221-8380
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