Service Request Ticket

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Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Jul 23, 2012 03:45 PM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024599	Location	PDR
	Model	8870/DNM	Hostname	lab-aalc/lab-aalccolor
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.64.24 Metered Code: 8123	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:06:CB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 27, 2012 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 27, 2012 09:39 AM	Gave her back 203 print credits.	Add Attachment
Megan Thibeault	Jul 25, 2012 12:19 PM	kkatigbak09	Add Attachment
Megan Thibeault	Jul 25, 2012 12:18 PM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	Jul 25, 2012 12:18 PM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	Jul 25, 2012 12:18 PM	**This is an email** 20110216. How can I get my print credits back if it did not print? Sent from my iPhone	Add Attachment
Lori Burgeson	Jul 25, 2012 11:51 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 25, 2012 11:51 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 25, 2012 11:51 AM	Maintenance kit was replaced	Add Attachment
Katie Halvorson	Jul 25, 2012 11:23 AM	kkatigbak09@mail.wou.edu Katrina Katigbak	Add Attachment
Katie Halvorson	Jul 25, 2012 11:21 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jul 25, 2012 11:21 AM	**This is an email** It just said needs a matienece. I'm not sure what that means but it never printer anything. There were serveral people also trying to print and could not. If it doesn't print does that still take away my print credits?	Add Attachment
Katie Halvorson	Jul 25, 2012 11:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 25, 2012 11:20 AM	**This is an email** The printer is still not working in NS 216. I emailed UCS two days ago and >> none one has came in to fix it.	Add Attachment
Katie Halvorson	Jul 25, 2012 10:23 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Jul 25, 2012 10:23 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Jul 25, 2012 10:23 AM	Adam said to run it till it dies so I'm closing the request until it is needed again.	Add Attachment
Katie Halvorson	Jul 23, 2012 04:20 PM	Ryan went up to NS 216 to check the printer and the kit says it has almost 800 prints left. Please be aware of this problem when going to replace the kit tomorrow.	Add Attachment
Katie Halvorson	Jul 23, 2012 04:01 PM	**This is an email** The location of this printer is in Natural Science Building room 216 upstairs. I'm not too sure what matinence it need. The light on the side just turn red and said it needs matinence. Hope this helps	Add Attachment
Katie Halvorson	Jul 23, 2012 03:45 PM	**This is an email** The printer says it needs to replace maintenance kit in 789. Thank you	Add Attachment