Service Request Ticket - # 47873

Service Request Information

CONTACT Name Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2012 10:43 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100316[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. HHRK2M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0077288

Wired NIC 5C:26:0A:0E:C0:25


Wireless NIC 00:27:10:CA:D5:C0


Bluetooth NIC 5C:AC:4C:FB:65:11

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 18, 2014 09:09 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 24, 2012 10:43 AM 
Dale I'm creating separate tasks for the three
eligible computers.
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Megan Thibeault Jul 24, 2012 10:43 AM 
****This is an email****
Ken,

These three stations are eligible to be upgraded
to Windows 7 because
they were bought with Windows 7 on them.
Julie Bulen-20100178[Edit Inv]
Martha Gutierrez-20100316[Edit Inv]
Marlene Richards-20091155[Edit Inv]

These two stations are not eligible for the free
upgrade to Windows 7.
If the upgrade is still needed it may be possible
that these stations
would need to be replaced due to how old they are.
 Would you like to
double check these WOU# to make sure we have them
at the right
stations?
Pat Kelley-20060417[Edit Inv]
Robert Ayres-20060637[Edit Inv]

I will go ahead and create tasks for Julie,
Martha, and Marlene and
ask Dale if he could do it all at once.

Thanks,
Megan

On Tue, Jul 24, 2012 at 9:45 AM, Kenneth Kosko
 wrote:
> Hi Megan,
>
> There are six of us over here at Maaske at the
Education Evaluation Center
> that need to be upgraded, Robert Ayres, Julie
Bulen, Martha Gutierrez, Pat
> Kelly and Marlene Richards who all work
together.  Any chance Dale can do
> us all at the same time.  WE are located on the
third floor.
>
> ken
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