Service Request Ticket - # 47896

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2012 03:37 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1G4DHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Office 2011 for MAC from P0083713, Adobe Master Collection CS5.5 MAC P0083713, Apple Keynote '09 Volume Licenses 22 seats from P0083717, OnOne Perfect ReSize v7.5 Premium from VISA2012003444, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:2D:F9:64


Wireless NIC E4:CE:8F:67:29:E8


Bluetooth NIC 34:51:C9:F2:DC:46

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Samantha Brubaker Jun 06, 2013 04:13 PM 
Task reassigned to Self Resolved.
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Samantha Brubaker Jun 06, 2013 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Aug 21, 2012 10:31 AM 
****This is an email****
Hi folks ¿

I'm sorry if my persistence feels like pestering,
but I'm wondering the status of this request. (LAB
IMAGE: ITC 210 Creative Arts Design Theory and
Print Classroom/LAB  and connection of peripheral
equipment)

I've emailed several times regarding the setup of
peripheral devices in ITC 210, when I'll be coming
in to test the lab, and returned to campus
yesterday to see no change in the lab. I'm certain
that there are many issues that will arise with a
new network, new hardware, and new software. If we
have time before the term begins to test these, it
will reduce the number of panicky calls in the
first couple weeks of the term, when things are
crazy for all of us. I hope I'm not overstepping
my bounds when I request some communication on
this, but my drives down from Portland this summer
are long and somewhat useless if there is nothing
for me to do when I get there.

All the peripheral devices (scanners and
printers), except the HP black-and-white laser
printer, are in the lab, in their place. Please
let me know if there is anything else I can do to
help or expedite this.

Thanks,
Jen Bracy
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Katie Halvorson Aug 13, 2012 01:38 PM 
****This is an email****
Hi ¿
I'm following up on this request because I'll be
on campus next Monday and would like to begin
getting the large-format Epson printers in the
back room (ITC210A?) set up with regard to ink,
tested, and get familiar with them. Please let me
know if this will be possible.

Thank you,
Jen Bracy
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Tricia Flaherty Jul 25, 2012 05:00 PM 
W#20110415[Edit Inv] - W#20110436[Edit Inv]
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Tricia Flaherty Jul 25, 2012 03:37 PM 
The 27 inch iMacs and various printers and
scanners have been delivered and setup(networked)
ITC210 and the machines are needing to be imaged
for FALL.  The faculty contact is Jen Bracy.
The software for the LAB is as listed below:
Microsoft Office 2011 for MAC from P0083713
Adobe Master Collection CS5.5 MAC P0083713
Apple Keynote '09 Volume Licenses 22 seats from
P0083717

Peripheral equipment to setup:
3- Epson V600 scanners scattered among main lab
stations
1- Epson V750-M Pro scanner in Backroom
1- Epson Expression 100000XL Graphic Arts scanner
in backroom
2- Epson R2880 in Main lab area(USB only proofing
printers)
1- Epson Stylus Pro 3880 Designer in backroom
1- Epson Stylus Pro 9880 large format in backroom
1- HP LJ5200DTN networked in main lab area(see
Adam W.)
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