Service Request Ticket - # 47901

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2012 04:21 PM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091495[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 license from P0075227 Downgraded to Office Pro Plus 2007 80/20 share with desktop W#20090300 Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469

Wired NIC B8:AC:6F:6F:12:4E


Wireless NIC 78:E4:00:AB:F5:35


Bluetooth NIC C4:46:19:EA:DB:11

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 21, 2012 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Nov 21, 2012 11:18 AM 
Done:
20101148[Edit Inv]
20101223[Edit Inv]
20091351[Edit Inv]
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Megan Thibeault Jul 30, 2012 08:40 AM 
****This is an email****
Michele,

I will create tasks for Dale to go ahead and
update the other three eligible computers. I will
also note that you are wanting Office to be
updated as well.

20090299- not eligible
20091351-eligible
20101148-eligible
20101223-eligible

Thanks,
Megan

On Fri, Jul 27, 2012 at 12:44 PM, Michele Price
 wrote:

    Hi Megan,
    Yes, if other stations are eligible in my
office, I would be the person to contact.  To make
yours and Dale's lives easier, here are the
numbers of the computers in the event they're
eligible.  If they are, Dale might want to do them
all at the same time.  Also, will we
simultaneously be updated to Office 2010.  I've
discovered personally at home, as have some of my
friends, that doing the Windows 7 at one time and
the Office 2010 update at another can cause some
problems.   Let me know.  And here are the
computer numbers.  Best, Michele

    20090299[Edit Inv]
    20091351[Edit Inv]
    20101148[Edit Inv]
    20101223[Edit Inv]
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Megan Thibeault Jul 25, 2012 04:21 PM 
****This is an email****
Hi Megan, That would be great.  Are other
computers in my office eligible as well?  Thanks.
 Michele

On Wed, Jul 25, 2012 at 11:14 AM, Megan Eichler
 wrote:

    Hi Michele,

    We are working on computer stations that are
eligible for an upgrade to Windows 7 for the
operating system and we wanted to check with you
and see if you were interested in having your
station (W#20091495) upgraded to Windows 7 (no
cost to your department).

    If so, if you could you just let me know,
we'll work on making this happen for you.
      
    Thanks,

    Megan Eichler
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