Service Request Ticket - # 47922

Service Request Information

CONTACT Name Marsaglia, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2012 11:52 AM
Department Computer Science Division Phone 88991
Location Email jcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110718[Edit Inv] (opens in a new window) Bldg/Room ITC 312C
Service Tag 4S2GDS1 Description Dell Latitude E6520, Intel Core i5-2520M, 2.50GHz
Serial No. 4S2GDS1 Location John Marsaglia?

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085122

Wired NIC D4:BE:D9:2E:EC:0E


Wireless NIC 8C:70:5A:3F:C6:80


Bluetooth NIC 9C:B7:0D:EC:D9:E1

TECHS Submitted by Dale Goodell Contact goodeld@wou.edu 88122
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 01, 2012 03:54 PM 
Status changed from (3) Order in Process to (5) Completed
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Dale Goodell Aug 01, 2012 03:54 PM 
Adam received the new hard drive and installed it.
 I re-imaged the machine and delivered it to
Portia today.
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Adam Wehner Jul 31, 2012 01:25 PM 
Task reassigned to Dale Goodell.
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Adam Wehner Jul 31, 2012 01:24 PM 
Laptop has a new hardrive Dale has it now.
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Adam Wehner Jul 30, 2012 10:21 AM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Jul 30, 2012 10:21 AM 
Laptop needs a new hard drive. I ordered one and
it will be here tomorrow.
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Dale Goodell Jul 27, 2012 11:52 AM 
Adam: John Marsaglia just brought this laptop to
me, that it won't boot to Windows 7.  I tried to
re-image, but it won't boot into Deployment
Services.  Hard drive failure?  I put it on your
desk.  Thanks!  -Dale
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