Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Jul 30, 2012 07:54 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM4CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:9E:10

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 31, 2012 03:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 31, 2012 03:30 PM	New power supply has been installed and computer is back in APSC 101	Add Attachment
Lori Burgeson	Jul 30, 2012 12:56 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 30, 2012 08:58 AM	Ordered a power supply	Add Attachment
Emily Kavanagh	Jul 30, 2012 07:54 AM	Came in this morning to start my shift the monitors were in power save mode I tried waking the station up and nothing happened. I saw the computer was off. So I hit the power button went to unlock the door came back the computer still wasn't turned on. I tried to turn it on again nothing. I checked to make sure everything was plugged in and it seems it is but the computer still won't turn on. As I said there is power to the monitors and seems to be to the computer but it won't turn on.	Add Attachment