Service Request Ticket - # 47929

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 30, 2012 08:43 AM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53V0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FC:1C

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 27, 2012 08:39 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 30, 2012 09:14 AM 
****This is an email****
Megan, no one will be in the office on Wednesday,
1 August.  The Provost and his staff will be an
all day retreat.  Mornings would be ideal for us.

Thanks Wanda
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Megan Thibeault Jul 30, 2012 09:01 AM 
****This is an email****
Megan:
 
I will be on vacation starting Aug. 1 so I am
sharing this with Sarah (here mornings) and Wanda
(here all day) who will be able to help the
technician if the serving is done Aug.1st or after.
 
Thanks for your help with this.

Deb
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Megan Thibeault Jul 30, 2012 08:46 AM 
****This is an email****
Deb,

I created a ticket for Dale, he will be in contact
with you to get the upgrade scheduled. W#20070846[Edit Inv]
is not eligible for Windows 7 upgrade, because it
was bought with Windows Vista on it. If interested
in upgrading w#20090846[Edit Inv] please contact Tricia
(88904) because it would cost your department to
upgrade that station.

Thanks,
Megan
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Megan Thibeault Jul 30, 2012 08:43 AM 
****This is an email****
Hi Megan:
 
Thank you for your notice.  Yes, please upgrade
20091331[Edit Inv] - the equipment our graduate assistant
Sarah Cain uses.
 
Can you tell us the status of potential upgrade
for 20070846[Edit Inv]? This is equipment that is adjacent
to Sarah's that should be inventoried to the
Provost Office.
 
Thank you again for your help,
Deb

On Thu, Jul 26, 2012 at 1:35 PM, Megan Eichler
 wrote:

    Deb,

    Station 20091331[Edit Inv] in AD 202 which in inventory
says its the graduate office student station is
eligible to be upgraded to Windows 7 which no cost
to your department.

    Please let me know if you are interested in
upgrading or have any questions.

    Thanks,
     
    Megan Eichler
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