Service Request Ticket

Service Request Information

CONTACT	Name	Samples, Bernett	Date	Jul 30, 2012 12:26 PM
	Department	The Research Institute	Phone	88393
	Location		Email	sampleb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29X1JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:8B:81

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 08, 2012 03:39 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Aug 08, 2012 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 08, 2012 03:39 PM	Her task bar was hidden, but all files were present.	Add Attachment
Lori Burgeson	Aug 01, 2012 02:30 PM	**This is an email** the path for the data base is: I drive - TRI I:Drive (I): DB CENTER/PDM July 2012/PDM July 22 2012.mdb - it is an access data base - it had been working fine for the past 3 months or so and used it almost every day because it is the data base for a conference that I organize - then one day I came in and tried to pull it up and it said: Certain content in database has been disabled - under Options I clicked "Enable this content" and nothing happened - I still got a blank data base - I really need all of the information that is on this data base so am hoping you can recover it - thanks a lot - Bernie	Add Attachment
Lori Burgeson	Aug 01, 2012 06:35 AM	Emailed for more information	Add Attachment
Nicole Crane	Jul 30, 2012 12:26 PM	The data base, "PDM JULY 22 2012" on the I drive under DB CENTER (folder-- PDM July 20120) A security warning pops up and will not allow her in anymore. Started last week, she had been using it for several months before this.	Add Attachment