Service Request Ticket

Service Request Information

CONTACT	Name	Jack, Roben	Date	Jul 31, 2012 01:53 PM
	Department	Advancement & Foundation	Phone	88468
	Location		Email	jackr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110158 (opens in a new window)	Bldg/Room	UNK
	Service Tag	34PGZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34PGZQ1	Location	was Roben Jack
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:9D:51

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 09, 2013 02:23 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Dec 21, 2012 04:19 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Dec 21, 2012 04:16 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Dec 21, 2012 04:16 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Aug 01, 2012 03:50 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 01, 2012 03:50 PM	Task reassigned to Dale Goodell.	Add Attachment
Megan Thibeault	Jul 31, 2012 01:56 PM	new station is on the GFA shelf in the back	Add Attachment
Megan Thibeault	Jul 31, 2012 01:53 PM	GFA setup for Roben Jack in JM. The new dell computer w# 20110158 needs to be replaced with w# 20071163 (which is in Cara Groshong office-COT 110). New dell monitor w# 20110211 needs to be set up.	Add Attachment