Status changed from (1) Pending to (5) Completed

I was imaging in NS all day with the techs and
tried to get there.  Sent a tech, but by that time
he had gone home for the day.

Status changed from (5) Completed to (1) Pending

Task reassigned to Lori Burgeson.

Error:  Word cannot start the converter mswrd632.

Certain Word files cannot be opened.  When looking
at their properties, the files are not recognized
as being Word documents even though the file
extension is .doc.  Tried running a repair which
did not help.  Removed
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared
Tools\Text Converters\Import\MSWord6.wpc which did
not help.  Ran a Malwarebytes scan and removed two
threats located in the registry concerning
MSOffice.  That also did not help.  The files may
have been corrupted.  He is going to bring in his
laptop the files are originally on.  He also had
them on a USB stick which may also be corrupted as
many files on the stick are no longer functional.

Priority changed from (3) Priority to (2) High Priority.