Task reassigned to Laven Voth.

reset P ram.  All is well

Denise had to replace the batteries in her
wireless mouse.  Then the computer seemed to
freeze.  She attempted a hard reset, and it froze
again.  I did another hard reset, including
unplugging power.  Machine showed the globe (even
though I hadn't pressed the N key), and it briefly
showed a folder with a question mark before
showing the apple and then the login screen. 
Denise successfully logged into her MASH account,
but the machine was very slow.  She launched Adobe
InDesign, and it acted very sluggish when trying
to go to other applications.