Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Heidi	Date	Aug 07, 2012 09:37 AM
	Department	Business Services	Phone	88170
	Location		Email	guyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080483 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	J7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E9:B2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 07, 2012 11:16 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Aug 07, 2012 11:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 07, 2012 11:16 AM	Uninstalled all older versions of Java and installed 6_32	Add Attachment
Katie Halvorson	Aug 07, 2012 09:38 AM	What browser?: IE	Add Attachment Public
Katie Halvorson	Aug 07, 2012 09:38 AM	Username?: guyh	Add Attachment Public
Katie Halvorson	Aug 07, 2012 09:37 AM	She can log into Banner but once she logs in not everything is there. She is not able to work on Banner after she logs in. She has restarted her computer but still same problem. She had two people to come look at it yesterday from this office and said it should be working but still the same problem. WOU# 20080483	Add Attachment