Service Request Ticket - # 47970

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2012 10:56 AM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080483[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. J7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:E9:B2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Aug 21, 2012 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Aug 21, 2012 10:40 AM 
Hiedi's Station is in the list to get a
replacement on a separate task.
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Katie Halvorson Aug 07, 2012 11:01 AM 
Task reassigned to Tricia Flaherty.
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Katie Halvorson Aug 07, 2012 10:56 AM 
She was having Banner problem and they fixed the
problem and said she needs an upgrade.  She
assumes it is a Windows 7 upgrade.

WOU# 20080483[Edit Inv]
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