Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Aug 07, 2012 12:44 PM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091010 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VN7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:7D:2F:EF

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Dec 07, 2012 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 07, 2012 02:40 PM	Task reassigned to Dale Goodell.	Add Attachment
Megan Thibeault	Aug 07, 2012 12:44 PM	**This is an email** Hi Megan, 20091010-MA 102 Office work station is ready to be upgraded anytime you want. I only ask that when they do come to upgrade it to please be sure to make sure that the Language pack is installed as we need to be able to type in different languages on this computer. 20091352- is actually in MA 123 used by Ermie Buncal. He does not wish to have the upgrade if possible. Does he have to upgrade or will he be fine with his current Windows? Thank you, Ambre	Add Attachment