Service Request Ticket

Service Request Information

CONTACT	Name	Lane, Mark	Date	Aug 08, 2012 01:29 PM
	Department	Bookstore	Phone	88664
	Location		Email	lanem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091108 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	5BS7SL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BS7SL1	Location	Ready for PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0F:EB

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Aug 09, 2012 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 09, 2012 03:58 PM	They were trying to connect to bart w/ win7	Add Attachment
Nicole Crane	Aug 09, 2012 03:39 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Aug 09, 2012 03:39 PM	They are now unable to connect to printers	Add Attachment
Laven Voth	Aug 09, 2012 11:51 AM	reimaged with windows 7. Connected shared printers. It was full of all kinds of malware.	Add Attachment
Laven Voth	Aug 09, 2012 11:02 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 09, 2012 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 09, 2012 11:02 AM	reimaged with windows 7. Connected shared printers. It was full of all kinds of malware.	Add Attachment
Megan Thibeault	Aug 08, 2012 01:29 PM	**This is an email** Hello, I'd like to place a service request for a PC located in the bookstore warehouse (lower floor, WUC). The issue is that the PC has no network connectivity. The PC ID is 20091108. Thanks.	Add Attachment