Service Request Ticket - # 47986

Service Request Information

CONTACT Name Anderson, Maren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2012 04:44 PM
Department Humanities Division Phone 88713
Location Email andersm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110162[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 34RJZQ1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34RJZQ1 Location was Timothy Brown. GOING TO PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:97:B2


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Oct 17, 2012 04:09 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 21, 2012 03:15 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Aug 13, 2012 10:28 AM
****This is an email****
Hello Christine and Mareen,

You station is in our service request queue under
#47986 to have it replaced with a new PC desktop
and 22 inch monitor.  A UCS technician will be
contacting both of you with a time and information
on what the installation will entail.   They have
a list of machines they are replacing so I can not
give you a specific time or date.  I am adding
your email to the service request so they are
aware of  your concerns and can make sure to go
over the process when they are ready to come set
up your new station. 

Tricia Flaherty

On 8/12/12 5:12 PM, Christine Harvey wrote:
> Hello Tricia,
>
> I am one of the instructors that uses the
computer in 315 Maaske, and I was wondering when
the changeover will be happening?  I am not a very
computer savvy person, and I have a file of "My
Documents" that I want to end up on the new
computer, but I don't know if it's on the "H"
drive.  Could you please advise?
>
> Thanks,
>
> Christine
>
> -- 
> Dr. Christine Harvey Horning, Ph.D.
> First Year Writing Program Coordinator
> Adjunct Assistant Professor of English
> Western Oregon University
> (503) 838-8907
> harveyc@wou.edu
>
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Megan Thibeault Aug 08, 2012 04:44 PM
Maren Anderson and Christine Horning both share
this station and need to be contacted before
switching out stations. 

The new Dell computer w# 20110162[Edit Inv] needs to replace
the old computer w# 20070867[Edit Inv]. The new Dell monitor
w# 20110178[Edit Inv] to replace w# 20040731[Edit Inv].

New GFA is on the GFA overflow shelf in the back
hallway. 

Debbie (88906) in Humanities is the second contact
for this.  
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